Requests for refunds must be received in writing and are available based on the following policy.
Physical Products
- Customer must send an email to Support@KrisKnopp.com to request refund along with the reason for the refund within 30 days of purchase.
- We will refund the original order, less any shipping, within 30 days purchase.
- All physical products must be returned new and unused for a refund to be issued. Refunds will not be issued for used products.
- Customer is responsible for any and all return shipping fees.
Services
- We will refund 100% of fees for unused services upon written notification to Support@KrisKnopp.com
- Fees for services rendered are not eligible for refund.
Digital Products
- Digital products are not eligible for return, refunds or exchanges.